The global pandemic and other commercial factors have contributed to patrons experiencing a rapid decline in customer service in nearly every profession. Robert Burrage explained that businesses have prioritized taking on new customers while failing to make existing services relevant. Post-transaction communication has become increasingly problematic for customers. Companies across the United States are failing to provide adequate levels of customer service in person, by phone, or online, leaving customers with inferior transactions that have become the “new normal”.
What some companies have failed to accept is that the cost needed to acquire new customers is almost always higher than attending to and caring for existing clientele. Robert Burrage, Owner and CEO of RWB Construction Management Inc. recognizes the importance of taking care of his clients. Robert and his team service an elite collection of patrons, building primarily luxurious residential estates. When asked about customer service recently, Robert stated, “untethered access to direct communication is the key to success”.
Customers should always have access to businesses if they need options or solutions. Robert Burrage is available 24 hours a day, 7 days a week, 365 days a year to clients through his high-end residential construction company. The RWB team works with a select group of customers who are looking to appreciate the process of creating breathtaking estates. Robert’s accessibility with his clients has existed since the first day he opened his firm and will never change.
Robert Burrage works nonstop to make certain his team stands out in the high-end residential construction field. He is personally involved in every project the RWB firm takes on. RWB Construction Management offers a welcoming team of employees and actively seeks to hire new talent to meet their customers’ needs. The RWB team loves what they do and are passionate about the product they create with clients.
RWB Construction Management is a “one-stop-shop” for their select customers. They pride themselves on being one of the few general contractors at the high-end residential construction level that remain nurturing their client relationships long after projects are finished. Many of Robert’s customers have built multiple houses with his firm and frequently reach out to the RWB team for a variety of post-construction services. Robert Burrage and his team have built a reputation for having superior customer service.